It’s been a while since I’ve talked about plans for our upcoming Bora Bora trip. Things were going great (I’ll do another post on some of the excursions and such we booked – so exciting!), until I received an email from Air Tahiti just before the holidays, letting us know that one of our flights has changed.
The thing is, that 10am flight already existed. Our current flight didn’t change, we were taken OFF it and put on this other one that already existed. Naturally, I emailed Air Tahiti since their email gave me no indication on what happened. FYI: How can you NOT provide an explanation? Especially since when I go online, the flight we were originally on is still listed, now saying “sold out.” I can’t help but feel we got bumped.
Air Tahiti assures me this 10am flight is now the first flight of the day to Moorea, despite what their website says. This now leaves us with over a FIVE HOUR LAYOVER in Tahiti. Certainly not ideal at all.
I emailed Air Tahiti back, asking them to simply cancel our flight. We’ll just take the ferry (which is not only cheaper, but will now get us there a lot quicker than the short flight, thanks to the new layover time).
Perfect. I confirmed.
Then I receive this email:
Excuse me? No refund? This has to be a language barrier, so I wrote them back.
There had to be some sort of refund. I’m canceling a flight. I paid for it, it’s not a free flight.
I heard nothing back. Over the course of 7-10 days I sent three additional emails. Nothing. No refund showed up on my card, and I received a confirmation that the flight had been cancelled.
So essentially my flight from Tahiti to Moorea is FREE, right?! By this point, I sent another email, telling them to cancel my other two flights too, because it would now be cheaper for me to book the two flights separately, rather than going through the “pass fare,” since I’m not utilizing all three stops. Next I’m told this:
Refund fee’s. Hello, I’m only doing this because YOU, Air Tahiti, changed the original flight time (or so you say)! But, with Air Tahiti, apparently the customer is always wrong, even when they’re right, as this is how they respond:
Nice. That’s some solid customer service right there.
So now, I’m done. Honestly, I can’t deal with a company like this anymore. I seriously plead for ANY OTHER AIRLINE to fly between Tahiti and the French Polynesian islands. For real. This is ridiculous.
So since the flight is “free,” I had Air Tahiti place us back on the “new,” later flight (they did). I mean, since “supposedly” I don’t get any money back for canceling the flight, and I’d have to pay a refund fee in order to cancel ALL my flights and rebook them separately (even though it was AIR TAHITI’S CHANGE and would be cheaper). Hot mess.
So then we thought, maybe we’ll stay on the flight (since it’s “free”), but take the ferry instead, especially if the layover time starts getting the best of us. Yes, it will end up costing more to take the ferry since we already paid for the flight, but who cares, right? Screw you Air Tahiti. But no, one cannot simply not show up for a flight they paid for without incurring some sort of charge. Gosh, think other people had the same idea due to Air Tahiti’s ridiculous antics?
So maybe I’ll check in, but not board?
Yeah, a lot of people clearly have had the same idea. A customer, who has already paid but not shown up, will be charged for preventing Air Tahiti from making MORE MONEY on the flight. You’re a real class act, Air Tahiti!