Just before the holidays I received an email from Air Tahiti in regards to our flight to Moorea…
They said our flight got changed, but it didn’t! That 10am flight already existed. We got bumped from our current 7:45am flight and put on the next one.
So I emailed Air Tahiti, because when I went online I saw that the flight we were originally on is still listed as sold out.
They assured me that the 10am flight is now the first of the day, despite what their website says.
This now leaves us with over a FIVE HOUR LAYOVER in Tahiti.
I emailed them back, asking them to cancel our flight. We’ll just take the ferry (which is not only cheaper, but will also get us there a lot quicker).
Perfect. I confirmed.
Then, I received this email:
Excuse me? No refund?
There has to be some sort of refund. I’m canceling a flight due to the fact that YOU changed it, and therefore do not need nor want the more expensive airpass fare.
I heard nothing back. Over the course of 7-10 days I sent three additional emails. Nothing. Other than a confirmation that the flight had been cancelled.
By this point, I’m really angry. So I send one last email, asking them to cancel my other flights too. Now that we won’t be flying to Moorea, it’s cheaper to book a roundtrip ticket to Bora Bora, rather than a “pass fare,” since I’m not utilizing any other stops.
Next, I’m told this:
Hello, I’m only doing this because YOU, Air Tahiti, changed my flight!
But, with Air Tahiti, apparently the customer is always wrong.
Nice. That’s some solid customer service right there.
So now I’m done. Honestly, I can’t deal with a company like this. And here’s my plea to you, ANY OTHER AIRLINE OUT THERE. Please start service between Tahiti and the other islands. Take this monopoly away. Because for real, they are ridiculous!
I decided to suck it up and just deal with the layover. With my luck we’ll be delayed in LA or something and need the five hours. And, we figure if we end up not needing the five hours, we’ll just take the ferry. We clearly aren’t getting a refund either way, so we might as well see day of and do what’s best for us.
Such simple thinking.
But no, one cannot simply not show up for a flight they paid for without incurring some sort of charge, or risk cancelling every other flight with this company.
So maybe I’ll check in, but not board? I mean, I paid for the flight right? It’s my choice! What gives you the right to then cancel the rest of my trip? That I already paid for?
Greed. The answer is greed.
A lot of people clearly have had the same idea.
A paying customer that hasn’t shown will be charged for something they already paid for, because it essentially prevents Air Tahiti from making MORE MONEY.
Screw you, Air Tahiti. Screw you.